Home Builders Federation

Housebuilders continue to improve customer service levels, say NHF and NHBC

Authorship: 
Keith Osborne +

The latest National New Homes Survey from the Home Builders Federation (NHF) and National House Building Council (NHBC) shows some exceptional customer service ratings for UK's housebuilders. Some 91% of respondents said they were satisfied or very satisfied with the housebuilder and the same proportion would recommend their housebuilder to a friend.

Over 29,000 people who had purchased a new-build home completed the survey and the results are a slight improvement on the 2012 survey where 90% of those surveyed expressed the same feelings towards their house purchase.

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The HBF has released its National New Homes Survey 2013

Over 2000 NewBuy reservations since March

Fresh data released today by the Home Builders Federation (HBF) show that in excess of 2,000 people have now reserved new homes through the NewBuy initiative since its launch in March.

The government-backed mortgage indemnity scheme has proved highly popular with homebuyers as it allows purchasers to acquire a new home with a deposit of just 5%. 

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The NewBuy scheme has helped many homebuyers acquire a new home.

Lovell receives two awards for customer satisfaction

Authorship: 
Keith Osborne +

National housebuilder Lovell, which as a range of developments in the Midlands in its current portfolio, has recently received two awards for customer satisfaction: a Gold from In-house Research and a maximum five-star rating in the Customer Satisfaction Survey from the Home Builders Federation.

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Prices start at £89,950 at Lovell's Priory Park in Dudley

Taylor Wimpey celebrates NewBuy milestone

Authorship: 
Keith Osborne +

Just eleven weeks after it was launched by housing minister Grant Shapps, national housebuilder Taylor Wimpey has announced that it has now achieved more than 100 new homes sales nationally with the NewBuy assistance scheme.

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Kevin Belsham, Taylor Wimpey's national sales and marketing director

New survey shows high levels of customer satisfaction for Britain’s housebuilders

Authorship: 
Keith Osborne +

The latest survey from the Home Builders Federation (HBF) reveals that nine out of ten homebuyers are happy with the overall quality of their new property, and that customer satisfaction levels are rising. The annual report shows the results of polling thousands of purchasers of new-build homes in the UK, and demonstrates the very high standards of build quality and customer service that homebuyers can expect from housebuilders around the country. In a challenging market, it is the new-build sector that is pulling out all the stops to give homebuyers what they want.

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Customer satisfaction rates on new-build homes are on the rise

New home building in Scotland hits an 80-year low

Housebuilding in Scotland is at the lowest level in 80 years and slowed by six per cent as homebuyers struggle to find mortgages, according to the latest official figures. A total of 16,224 new homes in Scotland were completed in the 12 months ending 30th June, compared with 17,259 in the previous year.

Keeping the customer satisfied at the Barratt Group

This year's Pride in the Job Quality Award winners have been announced and, for an unprecedented seventh consecutive year, the site managers working for Barratt Group have come out on top.

Urgent need for more new homes in Wales

A new report released by the Home Builders Federation (HBF) today shows that action is desperately needed as the new homes shortage in Wales has hit 60,000, following a record low in new home building last year.

Misery for first-time buyers continues

Over 2.7 million young adults aged between 20 and 34 are still living at home with their parents, prevented from being able to buy a new home of their own, due to a lack of mortgage finance and a low-supply of new homes being constructed.

With research showing that the average first time buyer deposit is now a staggering £37,000, it comes as little surprise that the average age of a first time buyer purchasing a property home without financial assistance is now 37.

Court rules against Pickles over new homes policy

The government has been deemed to have acted unlawfully over its planning policy after new home developers, lead by CALA Homes, challenged the decision to scrap regional new home building targets.